I am trying to integrate JIRA for Cloud with my Intercom Inbox. However, once a JIRA ticket is created, it is not getting linked to the Inbox panel. I manually added the link as well and it says in the note that the linking was successful - still do not see anything here.
Am I missing anything?
Hey
If the Jira issue isn’t showing in the Inbox panel after linking, here are a few things to check:
Linking Method: The issue must be linked directly from the Inbox using the "Create" or "Link an existing issue" buttons. Manual links (e.g. via note) won’t show unless they include the correct metadata.
Conversation Context: Only issues linked to that specific conversation will appear in the panel.
Permissions: Make sure your Jira account has access to view the issue, and that project permissions aren't hiding it.
Try unlinking and re-linking from the panel if it still doesn’t appear, share the Jira issue key and I’ll take a closer look!
I added the integration again and re-authenticated my credentials, and that fixed it for me. Time tracking is seamlessly integrated now, and everything is syncing like it should. It might be worth checking the integration settings again—mine had somehow reset after an update.
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