My WA template isn't being delivered

Question

Hi,So I have connected WA to intercom and I got it all set and connected, I have created a template and it got verified. The issue, when I send WA template to a lead, the message doesn’t deliver correctly to the lead. I have checked with the intercom team and they are on it yet this issue took too long and we are in need for this feature in which we start the conv. with our leads.Thanks you for your help.

Ebenezer.Laleye · Accepted Answer

Hi ​@Muntadher Alabdaly! Ebenezer here from Engineering Support👋.I do remember there beingan issue with the WhatsApp API that would have had things down - and this is likely the cause of your Outbound WhatsApp message not working.I see that my colleague has a submitted a ticket about this to the R&D team, They look into this and find out the cause.

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