Mystery Flow - Need help

Question

Hello all, we’ve had a fairly major technical issue for a while now and are unable find a POC to solve this with - hoping someone can help or point me in the right direction! Our flows are already established and set up. Problem is - when someone writes in our chat, a specific message gets sent as a reply pretty much 80% of the time (not all) and the message is not is not a part of any flow. Who can I contact to get help with this?

Cam G. · Accepted Answer

Hi @Simal Yilmaz-- Cam from the Intercom Support team here!Sounds like the issue your seeing may require some direct investigation and some 1:1 discussion so I’ve gone ahead and opened a conversation for you on this with our Customer Support team. We will touch base with you on this there👍If you don’t see that conversation on your end for whatever reason, or want to get in touch with us separately for any reason feel free to start a chat with us using the Messenger in your Workspace, or send us an email onteam@intercom.io😁

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