Not receiving push notifications on Sony device

Question

Hi, I have already read your support articles regarding not receiving push notifications on Android and have executed everything suggested, but I am still not receiving push notifications when we receive tickets or answers in our Intercom inbox. The message settings and app permissions have been set correctly, I have disabled battery stamina mode completely, I have manually indicated that there should be no battery restrictions on the app and I have installed ‘AutoStart Manager’ and I have added the app.But I still do not receive push notifications.I have a Android version 14 installed and my handset is a Sony Xperia 10 IV XQ-CC54.Can you help please?

Lynn Van Aert · Accepted Answer

​@Frode AarøI have raised this with the Intercom team and apparently they were already aware that this is an issue.I have just requested an update. Maybe also contact the teamdirectly via the chat bubble in Intercom, if you haven’t done so yet. The more examples they have the quicker they might find the problem.

Lynn Van Aert · Answer

Is there anyone who can help me with this please?

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