Opting in

Question

I am trying to created a button in an email and link to the subscription opt in page. Used the link + used ID, but when testing I still end up with technical difficulties page. When checking the unsubscribe link in old email it works fine. Suggestions?

aykut.aydin · Accepted Answer

Hey @Lina AreklewSo it sounds like you used the link as shown in our preview page. For this link to work, you will need to provide the user’s Intercom ID (The unique identifier for the contact which is given by Intercom), and not the user_id (the id which is provided by you).The user’s Intercom ID can be obtained via REST API (Search Contacts). Could you please check and confirm you have used the Intercom ID of the user in your link?Let us know how it goes.

Lina Areklew · Answer

Yes, that is correct. I have used the used ID, not the Intercom user ID so first problem solved, thanks!😃 Second problem is how to obtain the API connection. We only use gmail in our company and do all of our contact with customers via Intecom, so what is the API connection to be connected to so to say?

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded