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Prevent Fin From Resolving Conversations

  • June 5, 2025
  • 1 reply
  • 67 views
Y

Hi, 

I had a quick query but can see any answer or similar query.

 

I want my custom answers used only. It seems I may need to activate FIN Ai which is fine, but I dont really need it to resolve my customers queries for me, I would like to know if there is a way to prevent Fin from resolving conversations? 

Best answer by Jacques Reynolds

Hey ​@yenb 👋 Jacques here from Intercom Support. I hope all is well today!

So just to confirm - You only want Fin to use Custom Answers when attempting to answer your customers, is that correct?

To do so, you can click create a workflow with a ‘Let Fin Answer’ part. Then click on it and disable all options except for the ‘Use custom answers’ part:

This will allow you to only have Fin answer with Custom Answers! :)

Nur Nahid
Y

1 reply

Jacques Reynolds
Intercom Team
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Hey ​@yenb 👋 Jacques here from Intercom Support. I hope all is well today!

So just to confirm - You only want Fin to use Custom Answers when attempting to answer your customers, is that correct?

To do so, you can click create a workflow with a ‘Let Fin Answer’ part. Then click on it and disable all options except for the ‘Use custom answers’ part:

This will allow you to only have Fin answer with Custom Answers! :)

Jacques Reynolds
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