Remove CC'd email addresses from customer ticket.

Question

Hey Everyone,I have a question. We have a few customers that CC everyone humanly possible when they submit an inquiry. They add our support email, several of our employees, several of their employees, sometimes even a kitchen sink (with an email address). Due to this when we reply its chaos. We are currently manually removing the cc’d emails but the communication is very frequent (dozens of times a day). Is there a workflow we can create that IF an email comes from say BOB and his 37 cc’d friends, we can remove those 37 friends automatically before we reply to the inquiry?

Ebenezer.Laleye · Accepted Answer

Hi @Dustin C! Ebenezer here from Engineering Support👋.I can imagine how frustrating that can be!😖Unfortunately, at the moment there isn’t way toincorporate this login into workflows.I can submit this as a feature request to the R&D team and see if this is something they can implement.

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