Reopening the conversation when the ticket status changes. | Community
Skip to main content

Does anyone know how to make it so that when a ticket is resolved, the conversion tied to it is also closed ?

Hey @Pavel M 👋🏼
 

To close a conversation linked to a ticket you can set up a Workflow in Intercom with the following configurations:

  • Set the Trigger to when a teammate changes the state of a ticket.
  • Add a Branching condition to check if the ticket state is Resolved.
  • Then for the Action of that branch, choose “Close”

This setup will automatically close the ticket after it has been in a "Resolved" state.

Hope that helps!

@Emilygav hii, i need to close linked conversation, not ticket 😅

Terms & ConditionsAccessibility statement