Does anyone know how to make it so that when a ticket is resolved, the conversion tied to it is also closed ?

Hey@Pavel M👋🏼To close a conversation linked to a ticketyou can set up a Workflow in Intercom with the following configurations:Set the Trigger to when a teammate changes the state of a ticket.Add a Branching condition to check if the ticket state is Resolved.Then for the Action of that branch, choose “Close”This setup will automatically close the ticket after it has been in a "Resolved" state.Hope that helps!

@Emilygavhii, i need to close linked conversation, not ticket😅

Reopening the conversation when the ticket status changes.

Reopening the conversation when the ticket status changes. | Community

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