Does anyone know how to make it so that when a ticket is resolved, the conversion tied to it is also closed ?
Answered
Reopening the conversation when the ticket status changes.
Best answer by Emilygav
Hey
To close a conversation linked to a ticket you can set up a Workflow in Intercom with the following configurations:
- Set the Trigger to when a teammate changes the state of a ticket.
- Add a Branching condition to check if the ticket state is Resolved.
- Then for the Action of that branch, choose “Close”
This setup will automatically close the ticket after it has been in a "Resolved" state.
Hope that helps!
+6- Intercom Team
- Answer
Hey
To close a conversation linked to a ticket you can set up a Workflow in Intercom with the following configurations:
- Set the Trigger to when a teammate changes the state of a ticket.
- Add a Branching condition to check if the ticket state is Resolved.
- Then for the Action of that branch, choose “Close”
This setup will automatically close the ticket after it has been in a "Resolved" state.
Hope that helps!
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