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Reply and Note box Code

  • May 19, 2025
  • 1 reply
  • 64 views
L

Hello guys

By any chance anyone knows what is the HTML code for the Reply / Note box? 

As far as I am looking they have the exact code in the Inspect section, maybe I am looking at the wrong thing.

Thank you 
 

 

Best answer by Emilygav

Hey there ​@Lucky Managers! Emily from Support Engineering here 👋🏼

 

We don’t provide the code for replying/using notes, however to programmatically add a note to a conversation using the Intercom API, you can do the following:

  • Use the endpoint: https://api.intercom.io/conversations/{conversation_id}/reply
  • In the request body, include:
    • "message_type": "note"
    • "type": "admin"
    • "admin_id": "YOUR_ADMIN_ID"
    • "body": "Your note here" (this can include HTML formatting such as bold, italics, and lists)

You can use ”message_type”: “comment”to reply to a conversation as normal.

 

Hope this helps! 💪🏼

    Nur Nahid

    1 reply

    Emilygav
    Intercom Team
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    • EmilygavIntercom Team
    • Intercom Team
    • Answer
    • June 13, 2025

    Hey there ​@Lucky Managers! Emily from Support Engineering here 👋🏼

     

    We don’t provide the code for replying/using notes, however to programmatically add a note to a conversation using the Intercom API, you can do the following:

    • Use the endpoint: https://api.intercom.io/conversations/{conversation_id}/reply
    • In the request body, include:
      • "message_type": "note"
      • "type": "admin"
      • "admin_id": "YOUR_ADMIN_ID"
      • "body": "Your note here" (this can include HTML formatting such as bold, italics, and lists)

    You can use ”message_type”: “comment”to reply to a conversation as normal.

     

    Hope this helps! 💪🏼

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