Hey all,
I've just got our domain verified on Intercom and set up email forwarding from our support@, hello@ and billing@ email IDs.
The emails are landing in the Inbox exactly as they're supposed to; however, I'm unable to figure out a way to reply to an incoming email with the same email ID i.e. if I get an email on support@, how do I reply using support@ — these emails are verified on the dashboard?
Best,
Sourabh
Best answer by Roy
Hello @sourabh c ,
In Intercom, it's not working that way, let me try to explain:
Once you reply to a conversation it's sending as firstname.lastname@workspace.intercom-mail.com or teammate Intercom e-mail address.
You can send outbound messages from Support@company.com or Billing@company.com, but when you replying to active conversation it's always sending via team member-associated e-mail address.
If you still want to display Support@company.com during conversation replies, the best workaround will be to add a team member with the following e-mail address.
More Information about this can be found here.
Let me know if you have any further questions about this topic, more than happy to provide help.
Best,
Roy
+5Hello @sourabh c ,
In Intercom, it's not working that way, let me try to explain:
Once you reply to a conversation it's sending as firstname.lastname@workspace.intercom-mail.com or teammate Intercom e-mail address.
You can send outbound messages from Support@company.com or Billing@company.com, but when you replying to active conversation it's always sending via team member-associated e-mail address.
If you still want to display Support@company.com during conversation replies, the best workaround will be to add a team member with the following e-mail address.
More Information about this can be found here.
Let me know if you have any further questions about this topic, more than happy to provide help.
Best,
Roy
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