Problem
Agents can currently close tickets even when they’re not assigned to a team. This makes it easy to close conversations prematurely or without proper ownership, which impacts reporting, accountability, and overall support quality.
Proposed Solution
Add an option to prevent agents from closing a ticket unless it is assigned to a team.
Optionally, this could be configurable per workspace or role.
Value / Benefit
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Ensures every ticket has clear ownership before being closed
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Improves data quality for reporting and analytics
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Reduces accidental or premature closures
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Encourages better workflow discipline across support teams
Use Case
In larger or distributed support teams, tickets often move between queues. Requiring team assignment before closure ensures the right team is accountable and that nothing slips through the cracks.