Role bases brand restrictions

Question

I’m wanting to set up different brands so when a client emails a specific email, it assigns to that brand, and it’s that email that is the default email. My issue is, I’m wanting to set role or individual restrictions on who can reply to certain brands. Im not find any help articles or post about this. Is this possible?

Jacques Reynolds · Accepted Answer

Hey ​@Cassandra D12👋 Jacques here from Intercom Support. I hope all is well today!First off, you can absolutely set up different brands with theirown email addresses. Here's how it works:Create multiple brandsinyour workspaceSet up brand-specificemailaddresses(e.g.,support@brand1.com,help@brand2.com)Configureeach brand'sdefault reply emailAutomatic brandassignment- when customers email a brand-specific address, conversations are automatically taggedwith that brandHowever, you can’t restrict specific teammates from replying to conversationsfrom specific brands or set brand-specific permission levels.Your best bet here would be to create separate teams for each brand. Use conversation access controls to limit teammates to "only see conversations from their teams" and assign brand-specific conversations to the appropriate teams.Configure your email channel to support multiple brandsOrganize Team InboxesHope this helps!

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