I’m wanting to set up different brands so when a client emails a specific email, it assigns to that brand, and it’s that email that is the default email.
My issue is, I’m wanting to set role or individual restrictions on who can reply to certain brands. Im not find any help articles or post about this. Is this possible?
Best answer by Jacques Reynolds
Hey
First off, you can absolutely set up different brands with their own email addresses. Here's how it works:
However, you can’t restrict specific teammates from replying to conversations from specific brands or set brand-specific permission levels.
Your best bet here would be to create separate teams for each brand. Use conversation access controls to limit teammates to "only see conversations from their teams" and assign brand-specific conversations to the appropriate teams.
Hope this helps!
+7Hey
First off, you can absolutely set up different brands with their own email addresses. Here's how it works:
However, you can’t restrict specific teammates from replying to conversations from specific brands or set brand-specific permission levels.
Your best bet here would be to create separate teams for each brand. Use conversation access controls to limit teammates to "only see conversations from their teams" and assign brand-specific conversations to the appropriate teams.
Hope this helps!
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