This has been asked before but I truly hope it’s been addressed by the Intercom team as this is a reason to switch providers if not!
Can you schedule replies in the Helpdesk to send at a later time?
Answered
Schedule replies in Helpdesk
Best answer by mateusz.leszkiewicz
Hi
We don't have such functionality at the moment. You can send a Message at specific date and time but you can't send a scheduled replies.
You can set up an automation that will be triggered only in certain hours of the day (i.e. outside of you office hours) though.
Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?
https://www.intercom.com/help/en/articles/234-schedule-a-message-to-send-at-the-right-time
+7- Intercom Team
- Answer
Hi
We don't have such functionality at the moment. You can send a Message at specific date and time but you can't send a scheduled replies.
You can set up an automation that will be triggered only in certain hours of the day (i.e. outside of you office hours) though.
Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?
https://www.intercom.com/help/en/articles/234-schedule-a-message-to-send-at-the-right-time
I wanted to second this request. We are trying to schedule a conversation response to send for a different time as this is how we communicate with our clients. We don’t use the outbound messages at this time.
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