Searching Fin's Content

Question

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

sean.reid · Accepted Answer

Hey there @ChelseaAZI hope you’re doing well!For help on how to find and edit Fin content you refer to this Help Centre articlehttps://www.intercom.com/help/en/articles/7860264-manage-your-fin-contentIt should have all the information you need on it!If you still need help after going through it please just let us know!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded