Some co-workers who don't regularly check Intercom need Slack notifications when a certain number of conversations are linked to a tracker ticket.
I’ve considered a few options. The first is a workflow that checks the number of "customer reports" repeatedly, but there isn't a "wait" option in a ticket workflow, only snooze, which I want to avoid.
The second option is sending a webhook to a third-party service to check linked conversations via an API call, but this would involve too many calls.

Another option is creating a view that filters for customer reports above a certain number, but that doesn’t help since those needing alerts aren’t always on Intercom. 

Is there a better solution?