Sharing helpdesk tickets with other end users

Question

We are using helpdesk a little differently.Example: Team leader A has 4 team members - B, C, D, E.B raises a ticket for the whole team but then leaves before it is resolved, we would like to assign this ticket to another member, A. Is this possible?

Anonymous · Accepted Answer

Shaq from the Support Engineering team here!👋​Currently it is not possible to change the participant of a ticket. The only option to add a participant to a ticket, is to start a new ticket and specify the appropriate client during the creation process. In this scenario, you could also add a note which includes a linkreferencing the original ticket. This a request that has come up before.I can flag it againwith the Product team.Thanks!​

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