When receiving a message in Intercom and then a Slack notification, half the time we will see
“Customer] started a new conversation” then block quote the body of the text
Then the other half of the time we just get
“Received participant added notification”
Support wasn’t really helpful and said it’s been backlogged, but I see there is a post from over a year ago asking about this.
No interest in Zapier, as when the notifications are working, it is as desired.
Hey 
Jacques here from Intercom Support. I hope all is well today!
I can see you’ve been in contact with our support team regarding this issue. I believe a fix for this was supposed to have been actioned by our engineers but I can see it still isn’t working properly for you.
Our support team will reach out to our engineers in charge of this issue and see if we can get it resolved for you!
Appreciate your patience here!
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