Answered

Snooze more than one conversation

  • 18 May 2023
  • 2 replies
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Hi there, 

 

I was wondering if there is a way to snooze more than one conversation at a time as I end up with multiple tickets that need the same custom date to re-open and at the moment have to go into the conversations one by one. That takes alot of time when you have 70-90 tickets that need to be snoozed. 

 

If it isn’t possible might I suggest it as a feature? 

 

Thank you so much!

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Best answer by Racheal 23 May 2023, 03:35

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Hey @Bri D Racheal from the support engineer team here👋 

 

This is definitely possible to bulk snooze conversations, first select the checkboxes next to the conversations you want, and then click the edit button:

 

Then click Snooze as your action in the resulting modal:
 

 

Same feature can be used to select multiple conversations and close them but sometimes we don’t wish to close all conversations as there are several types of conversations. Is there a way to close a particular type of conversations or apply filter to only get the relevant type of conversations and then be able to bulk close them? 

 

Just sorting doesn’t help when you have a few thousands snoozed conversations. 

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