tracker ticket emails

Question

I can create a tracker ticket and link user raised conversations. Can add a note that I can then copy down to all linked conversations.How could I add a comment on the tracker (parent) that actually creates that same note as an email in all the linked conversations?

mateusz.leszkiewicz · Accepted Answer

Hi Richard,I see what you are looking for. In that case, I think the best approach would be to use the Reply All function from within a tracker ticket on the right-hand side menu.Once you send the reply, it will be sent to all linked conversations, and all replies will get email notifications; it will be exactly what you are looking for.Let me know if you have any questions about that.

mateusz.leszkiewicz · Answer

Hi Richard,Tickets are a fairly new tool in our box, and Iunderstand how it might be confusing at times.To post a note from a Tracker ticket to all conversations linked to that ticket, you need to click Cross-post Note instead of Reply.You can find more information about this in the article here.I hope that it will be helpful to you!Cheers,Mat from the Support Engineering Team 😀

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