Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.

Hi @Alejandro Narmona-- Cam from the Intercom Support team here.Great question, and a feature that would be great to have, however at present this is not possible. That being said I’d be glad to submit a Feature Request with our Product Development team for them to consider as they plan for the future!If you’re able to provide any additional context around your use-case and specific features you’d like to see included I’ll be sure to add this to the FRQ👍

Thanks Cameron,Our idea is before starts a new conversation, we want to retrieve some extra information from our API / Database. So it’d we useful to trigger a custom action on that page.Is there any other place that we can trigger a custom action without having a previous conversation with that user/lead on Intercom?

Trigger custom action when creates a new conversation from Intercom

Trigger custom action when creates a new conversation from Intercom | Community

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