Trying to tag newly-created conversation results in "Conversation has no taggable part" | Community
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Trying to tag newly-created conversation results in "Conversation has no taggable part"

  • November 7, 2024
  • 1 reply
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I’m initiating a new conversation *to* a Contact, by using `createmessage` with the flag `create_conversation_without_contact_reply`. I get back a `conversation_id` on the resulting `Message` object.

 

I then attempt to tag the conversation using `attachtagtoconversation`, which returns a very unhelpful message:

{"type":"error.list","request_id":"00038sjjl7b2cb36su6g","errors":[{"code":"unsupported","message":"Conversation has no taggable part"}]}

 

What does this mean? How do I apply tags on conversations?

 

EDIT: this seems to happen when trying to tag newly-created tickets, too! the error message mentioning “Conversation” threw me off.

Best answer by Ebenezer.Laleye

Hi ​@Igor Serebryany ! Ebenezer here from Engineering Support👋.

Are you able to add a small delay before you tag the conversation and see if that fixes things, I suspect we need to allow some time for the conversation part to be fully created.

Hope this helps!

Nur Nahid

1 reply

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Intercom Team
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  • Ebenezer.LaleyeIntercom Team
  • Intercom Team
  • Answer
  • November 20, 2024

Hi ​@Igor Serebryany ! Ebenezer here from Engineering Support👋.

Are you able to add a small delay before you tag the conversation and see if that fixes things, I suspect we need to allow some time for the conversation part to be fully created.

Hope this helps!

Ebenezer - Customer Support Engineer
Nathan Sudds
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