users have multiple conversations, is there a way to prevent this from happening so i can track their chat history

Question

Hi, I use intercom to chat with my clients on android and iOS. I have noticed that after a few days, on the android device we get clients being prompted to send a message instead of continuing with the previous conversation. is there a way to prevent users from opening these new conversations? I have turned it off in messenger setttings and mobile SDKs but even still after a few weeks, the recent conversations changes to send us a message and starts a new conversation all together

mateusz.leszkiewicz · Accepted Answer

HiFirst-Pharmacy,It’s Mat from the Support Engineering Team 😀You can only prevent your customers from having multiple open conversations in Intercom. You can find it in the Messenger Settings page here👇Thiswon't disable the ability for the users to open a new conversation when there is none open at the moment.If you want to have the ability to look for previous conversations of the same user, you can add a Recent Conversations Inbox app in the right-hand side of the Inbox windowPlease let me know if you have any questions about this 😸Please let me know if you have any questions about this 😸

First-Pharmacy · Answer

Thank you Bernice. This is exactly what i was looking for. The problem is I have many clients who message me say after a week or a month, and this comes in as a new conversation. Is there a way to have the most recent conversation show indefinitely instead of have it showing for only messages within the last 3 days?

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