What best practices/workarounds are out there for enforcing ticket tagging in Intercom before close?

Question

What best practices/workarounds are out there for enforcing ticket tagging in Intercom before close? I saw the topic on 'Topics' but we are highly ingrained in Conversation Tags and need to require them before a conversation can be closed. It appears in Inbox rules that conversation tags aren't an option, only person or company tags which is not helpful for this problem.

Oseas · Accepted Answer

Hey @tiffany t​! Oséas here from the Customer Support Specialist team &#128373;️At the moment, there is no way to define tags as required in order to close a conversation, I'm afraid. But you do can tag a conversation with an inbox rule depending on the conditions you choose &#128071;Also, we have a special data attribute called "Conversation data" that you can make it mandatory in order to close conversations. You can set it up under your Conversation Data Settings &#128071;However, I can definitely see how useful having the option to make conversation tags required would be. I will pass this along to our @Product Wishlist​ so our Product Team is aware you'd like to see this in the future.

Anonymous · Answer

@tiffany t​@oseas​ Another way to standardize tagging is to add the tags to your Saved Replies/Macros so if you have some for processing earlier messages and ending the conversation maybe standardizing something there could be helpful as well.

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