What best practices/workarounds are out there for enforcing ticket tagging in Intercom before close? | Community
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What best practices/workarounds are out there for enforcing ticket tagging in Intercom before close? I saw the topic on 'Topics' but we are highly ingrained in Conversation Tags and need to require them before a conversation can be closed. It appears in Inbox rules that conversation tags aren't an option, only person or company tags which is not helpful for this problem.

Hey @tiffany t​ ! Oséas here from the Customer Support Specialist team 🕵️

 

At the moment, there is no way to define tags as required in order to close a conversation, I'm afraid. But you do can tag a conversation with an inbox rule depending on the conditions you choose 👇Markup on 2022-10-07 at 16:15:30Also, we have a special data attribute called "Conversation data" that you can make it mandatory in order to close conversations. You can set it up under your Conversation Data Settings 👇Markup on 2022-10-07 at 16:16:15 

However, I can definitely see how useful having the option to make conversation tags required would be. I will pass this along to our @Product Wishlist​ so our Product Team is aware you'd like to see this in the future.

@tiffany t​ @oseas​  Another way to standardize tagging is to add the tags to your Saved Replies/Macros so if you have some for processing earlier messages and ending the conversation maybe standardizing something there could be helpful as well.

​@Tiffany T while we can’t enforce tagging either, we built an integration that automatically applies structured tags (like categories and subcategories) to every conversation—so your team doesn’t have to rely on manual tagging at all.

If that’s something you’re exploring, we’re live on the Intercom App Store under Dimension Labs. 

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