Where is the Admin setting to remove the requirement for an iOS passcode?

Question

New Team to Intercom…. Team member does not wish to use a Passcode on iOS portable devices (iPhone and iPad)The error message when he attempts to log in using Google is: ‘UNABLE TO SIGN IN TO ACCOUNT Your administrator requires you to set a passcode on this device to access this account, Please set a passcode and try again’ So it appears that somewhere in Admin settings is something that can by pass this - can anyone help please?

Nathan Sudds · Accepted Answer

@Jon EavesThis sounds like a Google Workspace account admin issue which is triggering the Passcode requirement -- you’ll need to have someone who’s an account admin for the relevant Google Workspace go in and adjust those settings for your team member. Here’s some more info from Google

Jon Eaves · Answer

Many thanks @Nathan Sudds We will give that a try! :)

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded