Where is the Admin setting to remove the requirement for an iOS passcode? | Community
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Where is the Admin setting to remove the requirement for an iOS passcode?

  • April 26, 2023
  • 3 replies
  • 1436 views
J

New Team to Intercom…. 

Team member does not wish to use a Passcode on iOS portable devices (iPhone and iPad)

The error message when he attempts to log in using Google is: ‘UNABLE TO SIGN IN TO ACCOUNT Your administrator requires you to set a passcode on this device to access this account, Please set a passcode and try again’ 

So it appears that somewhere in Admin settings is something that can by pass this - can anyone help please? 
 

Best answer by Nathan Sudds

@Jon Eaves This sounds like a Google Workspace account admin issue which is triggering the Passcode requirement -- you’ll need to have someone who’s an account admin for the relevant Google Workspace go in and adjust those settings for your team member.   Here’s some more info from Google 

Nur Nahid

3 replies

Nathan Sudds
Top Expert ✨
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  • Nathan Sudds
  • Top Expert
  • Answer
  • April 26, 2023

@Jon Eaves This sounds like a Google Workspace account admin issue which is triggering the Passcode requirement -- you’ll need to have someone who’s an account admin for the relevant Google Workspace go in and adjust those settings for your team member.   Here’s some more info from Google 

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
J
  • Jon Eaves
  • Author
  • New Participant
  • April 26, 2023

Many thanks @Nathan Sudds  We will give that a try! :) 

Nathan Sudds
L
  • Leroy Agulu
  • New Participant
  • September 3, 2025

I don’t know who the admin is on my iPad 10th generation 

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