Is there a way to view if someone else on the team is actively looking at the conversation? Other ticket/chat systems you can usually see someones profile picture icon somewhere to signify that someone is also viewing the same conversation. I know that a chat bubble shows up but that also doesnt tell you who is responding or show you what they're writing.

Hey @joshua d👋 it's a feature gap for sure. The person who shows up in the bubble is the teammate to whom the conversation is assigned, but, as you pointed out, not necessarily the person who's replying.Right now, the best information available is seeing the teammate to whom the conversation was assigned. I'm aware this doesn't help you with what you're looking to find, so I'm going to tag in the @Product Wishlist group to record this as a feature request.

@Eric FitzAre there any updates on this request. This is something similar to Agent Collisionfeature of Zendesk.

Who's looking at a conversation

Who's looking at a conversation | Community

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