We currently have a use case where certain data that comes into our Intercom Workspace via a single channel (ie a certain email address forward) needs to be kept secure/ private. These tickets specifically relate to financial customer information and simply need to be routed to a single user in our Workspace for triage. No other user should be able to see the information in these tickets, only generic stats. In addition, this User is often assigned tickets within our Workspace from other users and/or via chat with answers to more benign questions like how can I access my bill, can you send me a W9, etc?
What is the best way to set up this flow/ user? Do we need an additional workspace or can we achieve the above in our current workspace?
Best answer by Racheal
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