Answered
What are some examples of proactive support messages?
What are some examples of proactive support messages?
Best answer by Roy
I will add one proactive support examples from my experience:
We use events to detect user errors/problems, then sending it to the Intercom and triggering different actions like In-app chat, custom bot, e-mail, Product tours.
Let say the user created a record incorrectly 3 times, we then send the Event to the Intercom to trigger the Product tour.
Sending correct events to Intercom can create good Proactive Support.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.