What are some examples of proactive support messages?

Question

Roy · Accepted Answer

I will add one proactive support examples from my experience: We use events to detect user errors/problems, then sending it to the Intercom and triggering different actions like In-app chat, custom bot, e-mail, Product tours.Let say the user created a record incorrectly 3 times, we then send the Event to the Intercom to trigger the Product tour.Sending correct events to Intercom can create good Proactive Support.

Eric Fitz · Answer

Regardless of your business type and customer needs, there are four powerful proactive messages you can send:Onboarding new customersAddressing common stumbling blocks in your product or appEducating customers on new featuresAlerting customers to known issuesCheck out more examples in our Ultimate Guide to Conversational Support.

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