How do I stop getting multiple push notifications per message in the mobile app?

  • 2 February 2021
  • 14 replies

For every conversation, every time

  1. a customer starts
  2. a customer responds to
  3. or when a team member responds

it notifies me 2-3x times in the notification view of my iPhone.

This is happening to all of us in our tiny team of 5x people. We all have iOS 14.x




Best answer by Roy 2 February 2021, 06:08

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14 replies

this even includes when conversations are closed or snoozed and when they reopenIMG_1648


Hello @kim t​ , To fix this you should go to Intercom app -> Profile -> Your account -> Notifications and set-up notification settings.

Here some example:


Hi Roy, those are already set up, and my question is how to stop MULTIPLE notifications of the SAME message. I am happy with the messages I receive, but I don't want 2-3x notifications of each one.


I raised this bug with Intercom over a year ago and despite constant chasing they appear not to be prioritising investigating or resolving it. Really frustrating.


How about reporting this bug in @Intercom Bug Reports​ Group? I will also tag @eric f11​ here.


Personally, I'm not using Intercom mobile app but will try to test this out.

Userlevel 1

Hey everyone, I've flagged this with our Mobile team and I'll let you all know as soon as I have an update!

Userlevel 1

Hey @roy s11​ @charlie p​ @kim t​ - our engineers will be investigating this issue in this current cycle, and I hope to have an update to share with you once they've identified a fix!

Thank you Eric! It still happens every single day multiple times, so let me know if you need more examples.


Thanks Eric, fingers crossed. I had a reply from Intercom support last week saying this issue was not being prioritised currently, so I hope what you say is true and this is now going to be looked at. Looking forward to your next update.

I have the same frustrating problem on Android device, every notification comes through twice.


Hi @eric f11​ it appears the duplicate notifications issue isn't happening today. Has a fix been released?

Badge +1

This doesn't help. I have the same thing too. It will send a push notification of the rule that triggered for some reason (which isn't helpful)

Userlevel 1

Hey @charlie p​, I haven't received any notification of a fix being shipped yet, are you still noticing a "fix" on your end? It looks like @joshua d​ is still experiencing the same issue.


@eric f11​ yes I don't seem to have had any duplicate notifications for the last few days.


@joshua d​ to clarify, do you mean at the moment you are receiving duplicate notifications (i.e. two identical notifications appearing at the same time on the same device)?