Intercom Community

Hello, I am new to this forum.I have been looking over many intercom systems and generally the features list almost never includes the information I want.I’m looking to install a doorbell intercom system and I am still deciding if I want a camera or just audio.Some requirements for either will be to…Activate the device at the front door from any of the receivers in the house such that the guest doesn’t have to touch the device. Or, have the door microphone (or camera) always on transmitting to all monitors in the house.2 way, full duplex, audio between the door device and one, or all, the units in the house. ( still need to think this through as how it would work with multiple monitors. Maybe Push to Talk at a monitor activates it for some minutes.If WiFi, security is key. I do not want anyone outside my house to have access to either audio or video from any device inside the house. I understand this precludes seeing someone if I am away. This probably means there will be no app on my

Hi everyone, I'm facing a critical issue with QuickBooks. Despite having an active internet connection and attempting manual updates, the payroll tax table isn't updating. This problem is crucial for our payroll accuracy and compliance. I urgently need your help to troubleshoot and resolve this issue. Any suggestions on forcing updates or fixing connectivity problems with QuickBooks would be greatly appreciated.

Hi everyone,I’m looking to expand my website’s outreach and recently came across several platforms offering link-building services. I’m curious about the effectiveness and reliability of these platforms.Specifically, I want to understand how to find reputable sources and avoid spammy or low-quality sites. Has anyone here had experience with a guest posts marketplace?How do you evaluate the quality of guest posting opportunities, and what strategies have worked best for building genuine backlinks through this method?Any tips, recommendations, or experiences would be greatly appreciated.

Hello everyone,I’m looking for advice on using Intercom to improve our workflow and guest interactions. Specifically, I want to explore ways to make the check-in process smoother, handle visitor inquiries more efficiently, and ensure better coordination between reception and other departments.Implementing effective reception services is a key goal, and I’m curious if anyone has successfully used Intercom to manage these tasks or enhance the overall guest experience.Any strategies, workflows, or integrations that have worked well in real-world settings would be extremely helpful.

Hey, im currently creating an Chatbot Workflow. My maingoal is to split the current workflow in 2 parts. I want to do this to clean it up a bit.The Workflow asks the User if hes a Customer or a driver and this is where i want to split it. Id like to have one workflow for customers and one for Drivers.Any Ideas on how to implement this?You can see the current Workflow on the attached picture. 

Looking for an experienced consultant to help build and optimize Intercom chatbot solutions for customer support automation and lead generation. Need expertise in conversational AI design and Intercom platform integration.Requirements:Experience with Intercom's Resolution Bot and Custom Actions for automated customer interactions Knowledge of conversation flows, intent recognition, and fallback scenarios for complex customer queries Understanding of Intercom's Messenger integration, help desk workflows, and CRM data synchronization Ability to design multilingual chatbots with personalization and user segmentation Familiarity with Intercom's API for custom integrations and third-party tool connectionsRemote work preferred. Please share relevant Intercom chatbot implementation experience and approach to conversational AI optimization.

Businesses in Jalandhar are exploring how Intercom can improve customer communication and engagement. When combined with professional digital marketing in Jalandhar, these tools help deliver targeted campaigns, personalized messages, and better follow-ups. I’d love to hear from the community—how do you use Intercom to improve local marketing efforts? For teams focusing on digital marketing Jalandhar campaigns, which strategies have given the best results in terms of engagement and conversions?  

Hello everyone.I'm experiencing an MQRC 2035 (Authorization) error when integrating Intercom with our messaging queue system. The setup involves deploying an application with MQ Client Connection Properties, specifying all necessary details.While trying to resolve the issue, I reached out to RabbitMQ support to ensure our configurations were correct. Despite Intercom running as the root user and the queue manager using default mqm users, the connection still fails. The error message indicates a failure to connect to the queue manager on the specified hostname and port.Has anyone encountered this issue while integrating Intercom with a messaging queue? What steps did you take to resolve it?Any insights or suggestions would be greatly appreciated.

Hi everyone,I'm exploring ways to enhance customer support at our shooting range facility. Specifically, I'm interested in integrating shooting range software with Intercom to streamline operations and improve client interactions.Has anyone here implemented such integrations? I'm particularly keen on automating booking confirmations, handling membership inquiries, and providing real-time assistance during range sessions.Any insights or experiences with connecting range management systems to Intercom's suite would be invaluable.Looking forward to your recommendations!

Hey everyone,I’ve been reading a bit about how search engines are evolving, and I’m curious — how much does actual user engagement (like time on page, clicks, bounce rate) affect rankings these days?I’m not asking about tools or backlinks, just wondering if engagement metrics are becoming more of a signal for SEO than traditional methods. Would love to hear what others think or if anyone’s seen changes from this.Thanks!

Hey community,I’m exploring ways to improve SEO performance by analyzing how customers engage with content and interact across different channels. Understanding their questions, search patterns, and preferences can really help refine keyword targeting and content structure.For anyone working in digital marketing services, these insights often become a game-changer — they make it easier to design content that matches user intent, optimize landing pages, and improve organic visibility.I’d love to hear how others integrate customer analytics or feedback into their SEO planning. What strategies have you found effective for aligning content with real user needs while boosting rankings?

Our advisors are using Microsoft machines and the Phone feature in Intercom within the contact centre. A few of them are experiencing issues where their microphones are picking up ambient background noise, which customers can hear.Has anyone else encountered this issue, and does anyone know how to resolve it? All the devices appear to be set up the same way, and nothing obvious is standing out as the cause.

When a user replies to an email notification from Intercom Messenger, the email is duplicated. Has anyone found the cause and a solution to this issue? 

Hi everyone,I’ve been sending newsletters and promotional emails for my small business, but a significant number of them are ending up in recipients’ spam folders.I’m trying to improve engagement, but low deliverability is holding me back. I’ve heard about authentication protocols like SPF, DKIM, and DMARC, but I’m not sure how to implement them correctly.Can anyone share practical tips or strategies for maintaining a clean email list, avoiding spam triggers, and improving sender reputation?I’d love guidance on how to increase email deliverability effectively without overcomplicating things.

Hi everyone,I'm seeking advice on effectively managing our company's online reputation using Intercom. Specifically, how can we leverage Intercom's features to monitor customer feedback, address concerns promptly, and build trust with our audience?For more insights on this, you might want to check out Reputation Prime. Are there any tools or integrations within Intercom that can assist in this process? Additionally, how can we ensure our team maintains a consistent and positive tone when responding to customer inquiries?Any insights or experiences would be greatly appreciated.Looking forward to your suggestions!

Hi everyone,As our team increasingly relies on mobile agents, I'm seeking advice on effectively managing a mobile workforce using Intercom. What strategies have you implemented to ensure seamless communication, task management, and performance tracking for mobile agents?Are there specific features or integrations within Intercom that have proven beneficial for mobile workforce management? Additionally, how do you handle challenges such as varying time zones and connectivity issues?Any insights or best practices would be greatly appreciated.

I’m curious to hear from anyone in the medical or pharmaceutical space.

Hi!I’m new to Intercom and Workflows. I’m a French speaker, so apologies if some of the wording isn’t perfect.We use Intercom to communicate with professionals using our AI tool for healthcare.To improve efficiency, we created a Workflow that automatically generates tickets depending on the issue type.I looked into the “Auto-close incomplete Workflow conversations” option, but it doesn’t work in our case, since most of our Workflows end with a ticket.I also considered using the “When the customer doesn’t respond” trigger, but that doesn’t help either—because it’s the bot (not a human) interacting with the user.And most importantly: I don’t want conversations to close automatically when the Workflow ends, because our goal is to continue helping the client if they still need support.Fin suggested I try using tags inside the Workflow to trigger auto-close only in specific cases.So I was thinking: what if I add a tag like “not_finished” while the Workflow is still in progress, and then swi

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in BigQuery.Ideally, we need a way to:Regularly sync Intercom conversations, user attributes, and events into BigQuery. Structure the data properly so it’s easy to query. Avoid manual exports and keep everything automated. What’s the best approach to get this data into BigQuery?

Hey team,I’m Prakash Hinduja from Geneva, Switzerland (Swiss) looking to integrate a chatbot into our website to improve customer engagement, but I’m not sure about the best approach to get it set up and running smoothly. I’ve done some initial research, but I’d love to hear your thoughts and experiences. Regards Prakash Hinduja Geneva, Switzerland (Swiss)

Hi Team,I’m Prakash Hinduja, a consultant and advisor based in Geneva, Switzerland (Swiss) , specializing in crypto, renewable energy, and gold investment. I’m currently looking to integrate the Intercom Messenger on my website to improve customer engagement.I’d love to hear from anyone who has experience with this. RegardsPrakash Hinduja Geneva, Switzerland  

Dear Team,I’m Prakash Hinduja from Switzerland, I'm a Consultant and Advisor, I’m exploring ways to sync my website with my social media accounts to streamline content sharing and enhance engagement. As part of this initiative, I would appreciate your suggestions on the most effective methods or tools you’ve used or come across. RegardsPrakash Hinduja Switzerland 

Hello everyone, I’m Prakash Hinduja, a financial strategist based in Geneva, Switzerland. With a deep passion for the latest technologies and their potential to transform industries, I’m excited to join this group. I look forward to exchanging insights, learning from fellow members, and exploring how emerging tech can be harnessed to drive forward-thinking financial strategies. RegardsPrakash Hinduja Geneva, Switzerland