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Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

  • 120 Topics
  • 227 Replies
120 Topics
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Alex D.New Participant
asked in Intercom Community
Is it possible to change your username in the community?

It seems that connecting my intercom account to the community here has locked in my username. I’d rather not have my full name on posts, but it doesn’t seem like there’s a way to change my username. Is there any way to change it? For reference, I know that Gainsight (the community platform that the community is built on) has the option to use SSO and still let users choose their own usernames. Personally, I prefer that in communities than being forced to use whatever details are pulled across by the SSO. Thanks!

1243
mateusz.leszkiewicz
Intercom Team
kimayakapoor
kimayakapoorNew Participant
posted in Intercom Community
Kimaya Kapoor: What Are Your Best Practices for Using Intercom Effectively?

Hello, Intercom Community! I’m Kimaya Kapoor, and I'm excited to engage with fellow users of Intercom! As we all know, Intercom is a powerful tool for customer engagement, but with so many features available, it can sometimes be overwhelming to determine the best ways to utilize it. I’d love to hear from you: What are your best practices for using Intercom effectively? Are there specific strategies or features that you find most beneficial in enhancing user experience, optimizing onboarding, or boosting customer support? Let’s share our insights and learn from one another to make the most out of this fantastic platform! Looking forward to your thoughts! Best,Kimaya Kapoor

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kimayakapoor
Will P
Will PNew Participant
posted in Intercom Community
Looking for a Support Operations Specialist with deep Intercom expertise!

Hey Intercom community! 👋 Boulevard is hiring a Support Operations Specialist, and I thought this might be the perfect place to find someone with the right skill set. We’re looking for someone with strong experience in Intercom, Fin AI, and Custom Answers to help us scale our support operations and optimize our customer experience. If you love working with automation, AI-driven chat support, and improving workflows in a high-growth SaaS environment, this could be a great fit! Why Join Boulevard? 🚀 We’re a fast-growing company empowering appointment-based, self-care businesses with a modern, user-friendly platform.🏡 Fully remote role (US-based).💰 Competitive salary ($65,450 - $93,500) with great benefits, including 401(k) match, flexible PTO, and equity.🤖 You’ll get to work hands-on with Intercom’s Fin AI Chat Bot, automation rules, and integrations with Salesforce, Jira, and Zapier. Who We’re Looking For: ✅ 2+ years in Support Operations (or similar).✅ Strong Intercom expertise (e

161
Shaq Payne
Intercom Team
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Daniel Fonseca, EA, CFENew Participant
posted in Intercom Community
Looking for advice as service firm considering Intercom as communication method

Hey all, I operate a service-based firm looking to build out more of a saas-like platform to provide services to small businesses and individuals. Usually, we utilize client portals that have no form of client communication capabilities or have their own internal client chat method. However, email tends to be impossible to utilize as a whole, and portal chats tend to have their own limitations and lack of access and automation. Having the clean and on-site messenger for desktop and mobile seems to be a much better experience. But I have questions for those who are more seasoned using Intercom to see if my thinking on how to use it makes sense in the long-term. So going to spit ball some questions I’m hoping others can provide feedback or insight on! Has any other service based companies moved to using Intercom as a direct to client communication tool? For example, instead of shooting an email, have it shoot a direct notification to the user thru Intercom. Has that been more preferred b

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RobertYoungNew Participant
asked in Intercom Community
How to Export Intercom Data to Google BigQuery?

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in BigQuery. Ideally, we need a way to: Regularly sync Intercom conversations, user attributes, and events into BigQuery. Structure the data properly so it’s easy to query. Avoid manual exports and keep everything automated. What’s the best approach to get this data into BigQuery?

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Julie WNew Participant
asked in Intercom Community
How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

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darioschiraldi99
darioschiraldi99New Participant
posted in Intercom Community
Introduction: Dario Schiraldi – Software Developer from Italy, Now Live in Dubai

Hello everyone, I’m Dario Schiraldi, a software developer originally from Italy, now living in Dubai. I specialize in building scalable applications and working across both front-end and back-end technologies. With experience in languages like Python, JavaScript, and Java, I enjoy tackling complex problems and creating innovative solutions. I’m always looking to expand my knowledge and stay updated with the latest trends in software development. I’m excited to join this community, exchange ideas, and learn from fellow developers. Looking forward to connecting with you all! Best regards, Dario Schiraldi

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ryan.parker
Intercom Team
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MaryNew Participant
asked in Intercom Community
OTP

Hello, my team and I have been trying to send OTPs through WhatsApp using Intercom, but we haven’t been successful. Since we are in Latin America, we’ve noticed that WhatsApp has a much higher adoption rate, making it a better channel for OTP delivery. Has anyone successfully implemented this? If so, could you share any tips or best practices?

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Erin
ErinActive User
posted in Intercom Community
Hi

Hi Everyone, I am Erin. I just joined the community.

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RaymondValentineNew Participant
asked in Intercom Community
Intercom Newbie - some general questions!

Hi everyone! I’m new to Intercom and have some questions which might come across as extremely basic. I’m trying to send out a once off message to a select cohort, but Intercom continues to send this to people who match in the future. Is it possible to send this once only at that given time? I’m creating a series for new users who sign up. It has 7 touch points over 3 weeks. I want a user to exit the series when they make a purchase, and begin another series. The attribute is [is_customer: true]. Once this updates, I want them to exit the following engagements. Has anyone integrated Intercom with Slack? I want to be notified in my slack channel when someone starts a conversation. Is this possible? What is an underrated feature on Intercom? (Just out of curiosity!) Thank you in advance.

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User1709New Participant
posted in Intercom Community
Intercom Inbox New Font

Hello Intercom community! For those of you working in the Inbox, you may have noticed that Intercom recently changed their font choice to a typewriter-like font looking like this: This new font also impacted the left side of the inbox where inbox numbers are mentioned. Unfortunately, the font they choose has a 0 with a . in the middle. Below is a screenshot showing the old 0 versus the new: When you’re zoomed out and looking at the page in full, those new 0’s look an awful lot like 8s, leading to our team having to double check inboxes, etc. Just curious to know if anyone else out there is not thrilled about this change and would like to see them revert back to the original font, which was much better/easier to read and causes less confusion. Thanks!

1025
Radames Cruz
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Guillaume GraffNew Participant
asked in Intercom Community
Email - Manage Multilingual

Hello, We are about to add Germany to our French workspace. Any way to change the langage of what is display when we a customer receive an email: We would like to have it in German for German Inbox, French for French Inbox. Any workaround for this ? Thanks

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Jacques Reynolds
Intercom Team
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roofingNew Participant
asked in Intercom Community
How can I integrate for my mobile phone?

hi expert team, i recenty use my iphone mobile phone but non idia how can integrat my mobile api?

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Nur Nahid
Super User ✨
sanjeevmansotra
sanjeevmansotraNew Participant
asked in Intercom Community
How can I integrate Intercom into my existing customer support system ?

Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query! How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?

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Nur Nahid
Super User ✨
Nur NahidSuper User ✨
asked in Intercom Community
What are some effective ways to use Intercom for improving customer engagement?

Hi everyone, I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out. Any tips or examples would be greatly appreciated!

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Innovator ✨
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James BradleyNew Participant
asked in Intercom Community
Help setting up intercom

Hey, we need help setting up workflows on our intercom system. We are using it in our app for customer support, we want to automate customer queries and using fin AI.

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Emilygav
Intercom Team
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lifanActive User
asked in Intercom Community
Hire an Intercom expert to setup our workspace

Hello! I'm seeking someone experienced with setting up Intercom for customer support. If you have expertise in configuring Intercom for efficient customer service operations, please reach out. We're eager to streamline our support processes and would appreciate your help. Thanks!

1211
Nathan Sudds
Top Expert ✨
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Tyson MayneNew Participant
posted in Intercom Community
Looking for an Intercom Specialist

Hello! I am currently seeking an Intercom Specialist who possesses the expertise to assist me in optimizing the utilization of Intercom.

894
Diana Tripac
Intercom Team
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robin.nguyenNew Participant
asked in Intercom Community
Is it possible to display Full Page URL in Recent Page Views

In Intercom, under “Recent Page Views” on a User page,all the pages say about page title but if you hover on the info, you see the full page url.Can we update this title to be more specific without hovering on the info?

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bernice
Intercom Team
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Donaldmartin578New Participant
asked in Intercom Community
QuickBooks Payroll Tax Table Not Updating : Help Needed

Hi everyone, I'm facing a critical issue with QuickBooks. Despite having an active internet connection and attempting manual updates, the payroll tax table isn't updating. This problem is crucial for our payroll accuracy and compliance. I urgently need your help to troubleshoot and resolve this issue. Any suggestions on forcing updates or fixing connectivity problems with QuickBooks would be greatly appreciated.

1461
mateusz.leszkiewicz
Intercom Team
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vyenNew Participant
asked in Intercom Community
Dynamically Inserting External Links on Contact Page

How can I dynamically insert an external link in the user ID field on the contact page, so that clicking on it directs to another website?

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bernice
Intercom Team
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mikeariyoNew Participant
asked in Intercom Community
RN iOS pod install error

Hi guys, I’m currently setting up on my react native project. And after going through the Android steps, I’m attempting to run `pos install` in my ios folder. (Since I’m running a React Native version of 0.70.5, the package should be linked automatically according to docs. However i keep getting this error, ~ which suggests that the package. Would appreciate some support on this.

2121
aykut.aydin
Employee
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Erik Jon DunwellNew Participant
asked in Intercom Community
Desperate for help getting phone system, SMS, email, and fax systems up and running at 100%....

Hello, please understand that I have a few big issues on hand here, so I will explain a couple items first, then you can reply, then I am normally prompt to reply back. I am a small human rescue nonprofit. My VOIP/fax/SMS provider went totally out of business 2 days ago; not one bit of notice. Everyone tells me to go with Intercom all the way, but honestly, until today, I had never looked at a portal that has as many options as you. Which is great, I am not complaining. Is there a kind person, community leader that would help me get these various service on board today, ASAP? I cannot operate with no forms of communication available to my clients. HIPAA compliancy is a huge thing and if my total communications package is doomed, then I have 48 hours to bring up an entirely new system - thanks to the many federal communications guidelines that are imposed on nonprofits like me. Let me explain also that I am hearing impaired, so I am allowed to post a public email so people on this very

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Intercom Team
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hablasNew Participant
asked in Intercom Community
Can you recover data on a deleted team? (not a teammate or article but rather an "inbox")

A team “inbox” has been deleted and data from when that team was active needs to be recovered, is this possible? This happened within 7 days.

461
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Intercom Team
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PauloNew Participant
asked in Intercom Community
Why is it a nightmare to change your Intercom plan? I don't want to talk to the "Sales team".

Two weeks ago I wanted to segment my leads and add a Calendly integration, ok, I had to use the Support Pro plan for that, no problem. At that exact moment, I already wanted to upgrade. If there were a button to pay more and upgrade me I would happily do it immediately. But no, there wasn't a button to upgrade; there was a button to "TALK WITH SALES TEAM". How unbearable. I asked the woman to upgrade, but she wanted to make a sales call. Omg, NO! I don't want a sales call! I was already using the feature and just wanted to confirm my upgrade. "Please upgrade me, miss." My upgrade was not done. The worst happened. 2 weeks passed, the trial ended. The feature I was using stopped working and disrupted my processes. And the UPGRADE hasn't been done yet! I've been through two more salespeople, and still nothing. Seriously, what the hell is this? Everything could have been resolved with the push of a button! But no, they did it by assigning me to thousands of sellers—a nightmare. I started t

741
Jacob Cox
Intercom Team
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