I need a way to categorize articles across the sections/categories that they’re in in the help centre. Article tags are only visible and usable in the Intercom back end, not by users accessing articles.
To help explain what I mean, imagine that you have a help centre that has articles on cooking and food preparation. You might have help center collections like “Preparing ingredients”, “Cooking with oil” or “Plate Presentation” and within those, you have some articles that are relevant for only meat-based food, for Kosher or Halal food, for vegetarian food, etc., and some that that are applicable to more than one category/all categories. It’s a bit like how the Texas Roadhouse menu is organized you can quickly find vegetarian sides, hearty steak options, or dishes that appeal to everyone, no matter which section you browse. You can check this website. How might you allow your users to search across the help centre for all articles related to vegetarian food, regardless of where in the help center the article is?
I don’t think that there’s a built-in feature that will allow this in Intercom, but if anyone has achieved something similar with a work around, I’d love to hear it!
