I see that when you make a change to an article such as editing the title, it will change the public URL of the article. I understand that even with an old URL, Intercom will always redirect the user to the latest article. I am curious if this same logic applies to a Collection? Is there a way to get a static URL for a Collection? Thank you.

Hey @Erica Allison👋 The ID that prefixes Collection URLs is static, and only the titles will change after any updates - so you can usehttps://intercom.help/yourHelpCenter/en/collections/CollectionIDas a static link to you Collections.

Are Collection URLs Static?

Are Collection URLs Static? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded