Are there keyboard shortcuts for the help center formatting features (callout button, divider, etc.)? | Community
Skip to main content

Hi Intercom community, 

I am wondering if there are keyboard shortcuts for the Help Center formatting features like the note callout, embed videos, dividers, bulleted lists, and so on. The keyboard shortcuts for standard formatting features (Ctrl + B on Windows for bolding text) seem to work. However, I am not seeing any evidence that these shortcut keys exist for the Intercom-specific features.

If it has not been implemented, hotkeys would be a really nifty tool that would improve quality of life and productivity!

Hey ​@Cameron Diiorio 👋 Jacques here from Intercom Support. I hope all is well today!

Currently there are no specific keyboard shortcuts for Help Center formatting features like note callouts, embedding videos, dividers, and bulleted lists in Intercom. The search results primarily focus on general keyboard shortcuts for navigating and performing actions within the Intercom Inbox, such as composing replies, inserting content, and managing conversations.

For formatting articles in the Help Center, you need to highlight text to reveal formatting options.

I can submit this feedback to our team though as this is a great idea! :)

Hope this is clear!

Hi Jacques,

 

Having keyboard shortcuts for Intercom formatting options in the Help Center would be  amazing. Thank you so much for submitting this feedback to the Intercom team! 

Reply


Terms & Conditions