Article Reporting not functioning properly

Question

We track reports for article views on a weekly basis on a different platform, and as of this morning, all article reports have changed. I have waited an entire day, and 0 response as to why this has happened. We need reporting to be accurate to build on published content. Has anybody experienced this? Is the reporting simply not accurate? Is there any feedback from the intercom team that can help get this sorted? Can we possibly get support please

Jacques Reynolds · Accepted Answer

Hey @Rick Maza👋 Jacques here from support engineering.I noticed that you opened a Conversation with our support team regarding this issue. It was, in fact, a bug that was causing these issues with the stats in your Articles.I’m glad you were able to get this issue resolved anyway!Have a great day! :)

Rick Maza · Answer

Yes, it was ultimately resolved. It took far too long just for support to accept it was a bug, but once I eventually chatted with a Ravi, he was able to confirm and resolve right away. Moving away from depending on Intercom reporting either way, but Thank you for the reply

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