I’m trying to associate article views to actual companies or even individuals so that can use this data in decay analysis and compare against renewal and expansion. Is this data really not available? Do I have to lock down my KB behind a login to get this info?
Page 1 / 1
AFAIK, if your Help Center is public, there’s no way to see who’s reading what, it’s all anonymous stats.
If you make articles private and require login, then you can track views per user. That’s the only way to get the data tied to a company or person.
Most teams either keep it public and live with aggregate stats, or lock the KB for internal analytics like you’re trying to do.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.