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Articles: Allow to exclude page for indexing & remove automatic links

  • October 24, 2025
  • 1 reply
  • 73 views
T

I want to suggest a 2 features to articles: 
1. A checkbox that allow us to  exclude a single page for indexing. Ex: pages with contact information. Those pages should be in help center and also be available for FIN, but not for bots. With a single disallow to be added in the robots.txt is enough.
2. If you type an email or a URL, and you don't link it, when you save it's linked automatically and if you want these information to be excluded for crawlers you can't.  
 

Best answer by Paul Byrne

howdy ​@TusFacturasAPP Paul here from support engineering to help you out 🤝 

Thanks, great idea. Short version: we don’t have a single “hide-from-crawlers-but-still-public-and-available-to-Fin” checkbox today. You can achieve the goal in two practical ways depending on hosting:

 

1) If your Help Center uses a custom domain you control, add a robots.txt disallow for that article path (search engines and our external-scraper Apify are normally controlled at the domain level).

 

2) If your article is an Intercom Article, use audience/privacy controls (Private Articles) . Search engines do not list private articles, and Fin will still use them for eligible users. For the auto-linking problem, the editor automatically detects and links email addresses and URLs. There’s no UI toggle to disable this yet, so recommended workarounds are to obfuscate the address (e.g., [at] or a zero-width space inside tokens), render the contact as an image, or post the HTML via the Articles API with markup that prevents linkification. I can raise both items as product suggestions: a per-article “noindex for crawlers” checkbox and an editor toggle to disable auto-linking or set rel="nofollow" on generated links.

 

Thanks again!

C

1 reply

Paul Byrne
Intercom Team
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  • Paul ByrneIntercom Team
  • Intercom Team
  • Answer
  • October 30, 2025

howdy ​@TusFacturasAPP Paul here from support engineering to help you out 🤝 

Thanks, great idea. Short version: we don’t have a single “hide-from-crawlers-but-still-public-and-available-to-Fin” checkbox today. You can achieve the goal in two practical ways depending on hosting:

 

1) If your Help Center uses a custom domain you control, add a robots.txt disallow for that article path (search engines and our external-scraper Apify are normally controlled at the domain level).

 

2) If your article is an Intercom Article, use audience/privacy controls (Private Articles) . Search engines do not list private articles, and Fin will still use them for eligible users. For the auto-linking problem, the editor automatically detects and links email addresses and URLs. There’s no UI toggle to disable this yet, so recommended workarounds are to obfuscate the address (e.g., [at] or a zero-width space inside tokens), render the contact as an image, or post the HTML via the Articles API with markup that prevents linkification. I can raise both items as product suggestions: a per-article “noindex for crawlers” checkbox and an editor toggle to disable auto-linking or set rel="nofollow" on generated links.

 

Thanks again!

T
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