howdy @TusFacturasAPP Paul here from support engineering to help you out 🤝
Thanks, great idea. Short version: we don’t have a single “hide-from-crawlers-but-still-public-and-available-to-Fin” checkbox today. You can achieve the goal in two practical ways depending on hosting:
1) If your Help Center uses a custom domain you control, add a robots.txt disallow for that article path (search engines and our external-scraper Apify are normally controlled at the domain level).
2) If your article is an Intercom Article, use audience/privacy controls (Private Articles) . Search engines do not list private articles, and Fin will still use them for eligible users. For the auto-linking problem, the editor automatically detects and links email addresses and URLs. There’s no UI toggle to disable this yet, so recommended workarounds are to obfuscate the address (e.g., [at] or a zero-width space inside tokens), render the contact as an image, or post the HTML via the Articles API with markup that prevents linkification. I can raise both items as product suggestions: a per-article “noindex for crawlers” checkbox and an editor toggle to disable auto-linking or set rel="nofollow" on generated links.
Thanks again!
