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Broken Help Article Link Monitoring

  • July 29, 2025
  • 1 reply
  • 77 views
Michael Stephenson

Does anyone use a third-party tool to monitor link health in your help articles and flag broken/404 errors?

I tried Docs Fresh but haven’t been able to get in touch with them about pricing. Curious if there are other tools you’ve had success with.

Thank you!

Best answer by mateusz.leszkiewicz

Hi ​@Michael Stephenson ,
 

Since Intercom doesn't offer this feature built-in, you would indeed need a third-party solution like:

  • Docs Fresh (which you mentioned)

  • Dead Link Checker tools

  • Screaming Frog (for technical SEO including broken links)

  • Ahrefs Site Audit

  • SEMrush Site Audit

  • Custom monitoring scripts that crawl your help center

These tools can regularly scan your Intercom help center URLs and alert you to broken internal/external links.

It might be also a good idea to submit this as a Feature Request.
Nur Nahid

1 reply

mateusz.leszkiewicz
Intercom Team
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Hi ​@Michael Stephenson ,
 

Since Intercom doesn't offer this feature built-in, you would indeed need a third-party solution like:

  • Docs Fresh (which you mentioned)

  • Dead Link Checker tools

  • Screaming Frog (for technical SEO including broken links)

  • Ahrefs Site Audit

  • SEMrush Site Audit

  • Custom monitoring scripts that crawl your help center

These tools can regularly scan your Intercom help center URLs and alert you to broken internal/external links.

It might be also a good idea to submit this as a Feature Request.
Mateusz Leszkiewicz | Technical Support Engineer
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