Bulk edit visibility of Articles, visibility should use Fin Audiences | Community
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Bulk edit visibility of Articles, visibility should use Fin Audiences

  • February 17, 2026
  • 1 reply
  • 8 views
C

 

This really annoys me;

Why can I View and Bulk Edit the Fin Permissions of Articles in the view-all-articles screen, but I cannot view or bulk edit the Visibility Audience of the Article??

Also, Why dosen’t Visibility Audience utilise the preset Fin Audiences, which are super useful, I have to manually configure entire collections of articles, the same rule sets each time, if that rule ever updates, I cannot easily find those articles, or edit the rules!

Super infuriating, this set up is not a serious help centre for multi-country companies with variations of policy per user group.

 

 

1 reply

C
  • CarterLaka
  • Author
  • New Participant
  • February 17, 2026

For furhter examples: I recently had to add the OR user_region = FR condition to about 20 articles. 

  • Intercom does not make it easy for me to find the articles where the ruleset i need to edit is applied
  • Intercom makes me add this rule 20 times, the same rule everytime
  • This rule could have been automatically been pulled from my Fin Audience, which I also had to update!

 

 

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