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Bulk export ~900 Knowledge Base Articles - best approach (API/Tool)?

  • January 22, 2026
  • 3 replies
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Hi Intercom Community,


We have around 900–950 items under Knowledge → Content → Articles in our Intercom workspace. They’re essentially snippets.

 

We need to export all of them with title + body/content (CSV or JSON is fine).

 

What’s the best way to do this at scale?

 

 

Is the correct approach to use the Articles API (list all articles + retrieve each article to get the title and body fields)?

 

 

If yes, any tips for handling export of this volume (pagination/rate limits), or is there a supported bulk-export option?

 

Best answer by Nathan Sudds

It seems you probably have three options here right now…

 

 

 

1. API - as you mentioned, keeping rate limits etc in mind from developers.intercom.com 

 

 

 

2. Help desk migration tool - in the community someone mentioned this option, I haven't tried it personally but it's on my radar. 

 

 

 

3. Using some sort of webscraper - here's an example someone created that may or may not work correctly, there's also AI based tools like Firecrawl

 

I don't believe the data export or MCP includes articles at the moment or those would be very useful options.

 

Hope this helps!

    3 replies

    Nathan Sudds
    Top Expert ✨
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    • Nathan Sudds
    • Top Expert
    • Answer
    • January 22, 2026

    It seems you probably have three options here right now…

     

     

     

    1. API - as you mentioned, keeping rate limits etc in mind from developers.intercom.com 

     

     

     

    2. Help desk migration tool - in the community someone mentioned this option, I haven't tried it personally but it's on my radar. 

     

     

     

    3. Using some sort of webscraper - here's an example someone created that may or may not work correctly, there's also AI based tools like Firecrawl

     

    I don't believe the data export or MCP includes articles at the moment or those would be very useful options.

     

    Hope this helps!

    Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
      E
      • Eduardo Duarte
      • New Participant
      • January 23, 2026

      Hey ​@בן גטניו,
       

      If you don't have a developer available right now, you can use Postman (a free API testing tool) to do this without writing a script:

      1. Set up the GET /articles request in Postman with your Access Token.

      2. Use the "Postman Runner" to automatically handle the pagination and save the responses to a JSON file.

      3. Use a free online "JSON to CSV" converter to flatten the file into the Title/Body format you need

      I hope you find this helpful. 

        ב
        Forum|alt.badge.img+1

        Hey ​@בן גטניו,
         

        If you don't have a developer available right now, you can use Postman (a free API testing tool) to do this without writing a script:

        1. Set up the GET /articles request in Postman with your Access Token.

        2. Use the "Postman Runner" to automatically handle the pagination and save the responses to a JSON file.

        3. Use a free online "JSON to CSV" converter to flatten the file into the Title/Body format you need

        I hope you find this helpful. 

         

        Thanks, we will check if it works! 

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