Trying to edit a welcome message in the chat that would have links to most useful articles. The + sign only shows how to add links to external sources.
+5@aya n This can be done if you click on the + next to the chat you are editing, then "Insert app"→ "Article inserter"
Thanks Kevin! I was wondering if I can link to a specific URL so the article won't cut the flow of the message.
Also do you happen to know if I can add a link to a coolection?
Thanks again!!
+5@aya n You can always manually link to any URL. Either paste the whole URL into the chat or mark part of your message and click on the link icon in the little floating editing thing. Did that help?
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.