Hey @steven t Racheal here from the Support Engineer team 👋
It's currently not possible to control the cookies on the Help Center, however, I know this is something that is a priority for our product team right now. I've shared your request with our Product Team so they can review.
While it's not possible to inject a script into the Help Center, or manage the cookies in the Help Center, you could send in in-app message (chat, post, custom bot) to inform customers that the Help Center uses cookies. This is of course just a notice, and does not include the ability to opt out.
+1 for this feature, it would be very useful to be able to load custom scripts via GTM, as we are using a non-google tracking solution.
If you’re in europe and you don’t have a robust cookie consent solution in place you are breaking the law.
Plain and simple and it’s very concerning.
What’s the ETA for implementing this?
Looks like it’s implemented on your own help center with a dedicated field;)
https://cdn.zappy.app/b38afffd736b9b7acc2e3a6867e1b6be.png
+1 for injecting custom scripts to apply other than just GA tracking.
We also need a way to enable opt-in cookie consent on the Articles/Help Centre in order to maintain compliance in the EU. Are there any suggestions for how we can apply opt-in cookie consent? Is this on the roadmap for Intercom?
This specifically relates to Norwegian Electronic Communications Act (in line with EU Directive 2002/58/EC and Directive 95/46/EC)!-->
Hey there!
Your logged-in Users would be able to opt-in to cookie consent on your actual web site (if you have that set-up on your site). Otherwise, you can hide the Intercom Messenger from loading on your Help Center in your Messenger Settings Menu in your Intercom workspace. In the screenshot below I set that up in the “Show the Messenger Launcher” section and have the “Current page URL” set to hide the Messenger if a customer is on a URL that contains help.mywebsite.com.
Has there be any movement on this? I’m trying to make sure my help center meets GDPR standards and from my understanding one requirement is a proper cookie consent message/banner.
