hey ​@Marcelo Maderia, 

You can upload a CSV glossary file directly in your Fin AI settings under the Glossary section.

Here’s how to do it:

1. Go to Settings → Fin AI → Glossary

2. Click “Import CSV”

3. Upload your CSV file with the glossary terms and definitions

That’s it, Fin will use your glossary to better understand your brand’s specific terms when replying to customers.

Also you can checkout this article for more help.

​@Marcelo Maderia I think they removed the ability to upload the glossary file. It seems to be a manual process from https://app.intercom.com/a/apps/_/settings/workspace/multilingual?tab=glossary now 

Thank you ​@Steeve Cayla ! I've found it.

​@Steeve Cayla  The CSV import is behind the triple-dots in the top-right! 

Brilliant, thanks ​@conor!!