If we change a URL on an existing article, will it automatically redirect to the new URL or is there something manual we need to do?
Answered
Do Article URLs automatically redirect?
Best answer by Racheal
Hey @ashley h14 Racheal from the Support Engineer team here👋🏼
If you make a change to an Article like edit the title, it will change the public URL of the article but that's okay, we keep a log of all of those URL changes. We'll always redirect the end user to the original article no matter how many times the URL changed. So you don't need to update the outdated links that were used previously. 👍
+5- Customer Support Engineer
- Answer
Hey @ashley h14 Racheal from the Support Engineer team here👋🏼
If you make a change to an Article like edit the title, it will change the public URL of the article but that's okay, we keep a log of all of those URL changes. We'll always redirect the end user to the original article no matter how many times the URL changed. So you don't need to update the outdated links that were used previously. 👍
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.