When saving a draft in the article editor, the live article's "last updated" timestamp updates as if a change was published — even when no published changes were made. The timestamp should only reflect the last time a change was actually published to the live article.
Answered
Draft saves should not update the "last updated" date on published articles
Best answer by Christopher Boerger
Hey Lizzie! I can confirm this — I just reproduced it on one of my own articles. Saving a draft updates the public-facing "last updated" timestamp immediately, even without publishing any changes. Definitely a bug.
One small silver lining: the internal Knowledge Hub does still show the correct "last published" date in the article details panel (left drawer in the editor), so the underlying data is accurate — it's specifically the public-facing timestamp that's misbehaving.
For reporting this, the best route is directly through the Intercom support chat (the messenger in your workspace) rather than the community — bugs get triaged by the support team there and escalated to engineering.
+3Hey Lizzie! I can confirm this — I just reproduced it on one of my own articles. Saving a draft updates the public-facing "last updated" timestamp immediately, even without publishing any changes. Definitely a bug.
One small silver lining: the internal Knowledge Hub does still show the correct "last published" date in the article details panel (left drawer in the editor), so the underlying data is accurate — it's specifically the public-facing timestamp that's misbehaving.
For reporting this, the best route is directly through the Intercom support chat (the messenger in your workspace) rather than the community — bugs get triaged by the support team there and escalated to engineering.
- Intercom Team
Hi
You’re right to call this out. For published public articles, saving changes as a draft is supposed to create an unpublished draft while the published article remains unchanged until those edits are actually published.
We also have an internal bug report tied to this exact behaviour: draft saves are updating the published article’s “last updated” date in the Help Center even though the draft hasn’t gone live yet.
I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly.
Just confirming I reported to support team ~10 days ago as advised and it was captured as a bug 🐞 Thanks, both!
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