email set live 24 hours ago, still hasn't sent | Community
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email set live 24 hours ago, still hasn't sent

  • April 18, 2023
  • 1 reply
  • 42 views
S

Why hasn’t my email sent after I set it live 24 hours ago? Need to get this resolved ASAP.

Best answer by Shauna

Hello @Sam O'Donnell  👋🏼 Shauna here from Intercom Support! 

We did have an issue with email sending for some customers on the 17th/18th April - could you try duplicating that email and sending it again? 

If this doesn’t change the behaviour, let me know 🔎

    Joseph S.

    1 reply

    Shauna
    Intercom Team
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    • ShaunaIntercom Team
    • Intercom Team
    • Answer
    • April 21, 2023

    Hello @Sam O'Donnell  👋🏼 Shauna here from Intercom Support! 

    We did have an issue with email sending for some customers on the 17th/18th April - could you try duplicating that email and sending it again? 

    If this doesn’t change the behaviour, let me know 🔎

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