German Umlauts in redirect URL

Question

Hey there, we’re trying to redirect from our old helpdesk URL to the new site on intercom. The slug did contacint an “ü”. We have redirection from:https://help.oursite.com/de/grünhttps://help.oursite.com/de/gr%C3%BCnTo an article on intercom. Redirection (published and everything set correctly) seems not working, it just redirects to oursite.com/deI would have expected a 404 if something is wrong, like when calling help.oursite.com/de/does-not-exist Whats wrong here?BRChristian

bernice · Accepted Answer

Hi @Christian Leo👋 Thanks for flagging this with us, this issue has been escalated to theProduct team responsible. I’ve also created aConversation in relation to this so we can let you know of updates on this issue as soon as they come through. Thanks!

Christian Leo · Answer

Seems like every URL containing umlauts just redirect to home.help.oursite.com/de/does-not-exist-öäü →302 to homehelp.oursite.com/de/does-not-exist →404Could you fix that please asap?We have many old URLs with umlauts which need to get redirected correctly

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