Hi team!
Help Center articles that have been viewed through the messenger - will those views count when looking at reporting on article views?
Thanks!
Answered
How are article views in messenger recorded?
Best answer by Ebenezer.Laleye
Hi
An article view is recorded anytime someone opens an article in the Messenger, or in your Help Center and will count towards the total number of article views.
You can use the Articles API to retrieve your articles, and check the statistics objects to see the total number of views an article has, the reactions that have been left, and the total number of conversations started from an article.
- Intercom Team
- Answer
Hi
An article view is recorded anytime someone opens an article in the Messenger, or in your Help Center and will count towards the total number of article views.
You can use the Articles API to retrieve your articles, and check the statistics objects to see the total number of views an article has, the reactions that have been left, and the total number of conversations started from an article.
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