Can I change the default layout of the Help Center? I want to upload my own custom HTML/CSS.

Currently, it’s not possible to change the default layout of the Help Center, beyond some customisation options.You can’t upload your own HTML or CSS to the Help Center.

Hi there, just wanted to add that not being able to customize the help center really diminishes the user experience. Currently, the issue we're experiencing is that, since we have a robust help center, the list of articles can get really long and it makes it harder for the user to skim through many possible answers. We suggest, if not making the layout customizable, at least having a condensed or tiled view option. Hopefully this feature gets implemented soon.

How can I change the HTML/CSS of my Help Center?

How can I change the HTML/CSS of my Help Center? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded