How can I hide reactions at the bottom of articles? | Community
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How can I hide reactions at the bottom of articles?

  • July 29, 2024
  • 2 replies
  • 145 views
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Is it possible to hide the reactions section at the bottom of Intercom articles? We’d like to add our own custom section here for our customer to submit feedback if the article was not helpful. Plus, I haven’t found a great solution for redirecting customers who indicate the article was not helpful to the proper location: 

 

Best answer by Joseph S.

Hi @Christina Butler 

Afaik, it’s not possible to disable it

However, you can turn off the automated conversations created when an article receives negative feedback (where  here: xxxx= your app id)

 https://app.intercom.com/a/apps/xxxxx/settings/channels/messenger/general?section=inbound-volume
 

 

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2 replies

Joseph S.
Expert User ✨
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  • Joseph S.
  • Expert User ✨
  • Answer
  • August 7, 2024

Hi @Christina Butler 

Afaik, it’s not possible to disable it

However, you can turn off the automated conversations created when an article receives negative feedback (where  here: xxxx= your app id)

 https://app.intercom.com/a/apps/xxxxx/settings/channels/messenger/general?section=inbound-volume
 

 

Intercom Certified | Consultant | Senior Manager
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Hi @Joseph S.! Thanks so much for your reply. Good to know. I’m bummed you can’t hide it because even when you disable the automated conversation option like you advised, it still creates a frustration customer experience because 1) they can’t give feedback, and 2) there’s not a way to direct them to more support. I hope this feature changes in the future. 

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