I have customers typing Childlock and not finding an article about Child Lock. In my previous tool, I could add acceptable terms and misspelt words to apply to an article to avoid this issue. I'd appreciate any help on this.

This is from Intercom's Help Article on Article SearchHelp Center search is based on the number of times a search term appears in the title, description, and body of the article. These locations are weighted so search terms in the title are ranked highest, then the description, and last the body. Add the keywords customers are searching for in these three places to ensure the right articles are returned firstThis article might help you - https://www.intercom.com/help/en/articles/56655-give-your-customers-the-content-they-search-for/p>

Thanks for this, I saw that article, however, my issue (and I saw autocorrect had separated the words in my question originally) is for customers who may misspell a word, or type a common abbreviation, that we wouldn't want to include in the content of the article, as it would be inaccurate. On my old platform, we used keywords to allow for these types of searches. Maybe there are many ways of referring to the same thing, but in our article we use one word only, to avoid confusion. If a customer searches with an alternate version, they won't find the article.

How can I improve my HC search accuracy- with keywords or tags or something- does anything exist like this?

How can I improve my HC search accuracy- with keywords or tags or something- does anything exist like this? | Community

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