How do I automate the help article on the visitor's chat based on the keywords they type?

Question

mateusz.leszkiewicz · Accepted Answer

hi there,It’s Mat from the Support Engineering Team 😀You are right this article above is a little bit outdated I would suggest reading the one below to set keywords or provide custom answers fro your customers:https://www.intercom.com/help/en/articles/8194293-suggest-custom-answers-as-your-customers-typePlease let me know if you have any questions about this 😸

Roy · Answer

Hello @jane h12​&#128075;,If I get you correctly, you are talking about the Answer suggestion feature.To turn this feature on, please follow this article:https://www.intercom.com/help/en/articles/3711671-proactively-resolve-conversations-before-they-start-with-resolution-bot/p>Let me know if you have any questions on this topic.

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